Frequent Ask Questions

We are here to help you. If you have any questions please feel free to contact us.service@dwave.cc

Become a member of DeepWave Audio Processing Platform (DeepWave)
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Sovia Singing Voice Separation Technology
Hullabaloo Active Noise Cancellation
DeepWave Audio Processing Platform General Questions

Can I use Sovia or Hullaballoo without joining the membership?

We sincerely invite you to become our members to experience a complete service experience. Register now to earn 60 Wave Points, which equals to use Sovia to separate 2 songs or to use Hullaballoo to do 10 minutes of audio file noise cancellation.
For Sovia: Yes, you can have three 30 seconds auditions before login.
For Hullaballoo, please log in to start the trial.

How to join DeepWave’s membership?

You can join via this link. You may also click the “sign up” button on the upper right corner of the Sovia/Hullaballoo home page. Our instructions will guide you along the process. We will then email an authentication letter to you. Your account will be activated right after clicking the authentication link in the mail. Enjoy it!

Do I need to repeat the registration process if I would like to try other DeepWave technologies?

Don’t worry, we got you covered! Once you register an account on our platform, you can enjoy all the services.

Why does this system keep saying my authentication letter is invalid?

You will receive an authentication letter from DeepWave during the registration process. The link is valid for 15 minutes. Please redo the process if it times out. This is one of the precautions to protect our server. Thank you for your understanding.

What can I do if I don't get the authentication letter?

Please check your spam folder if you did not find it in your inbox. You can also click the resend button on our registration page. The server will send you another letter. If you still don’t find the letter, please retry the registration process with another email account.

What if I couldn’t sign in with my account and password?

Please make sure the account and password you entered are both correct. You may use the “Forget Password” feature to reset the password. If you continue to fail to sign in, please contact us via email: service@dwave.cc. We are here to help! :)

What can I do if I forget my password?

You can reset your password via the “Forget Password” feature. Just simply enter your registered email. We will send you a one-time password to your inbox. You can replace the password after login.

What if I forget my ID and registered email at the same time?

We really wish we can help you. But in this situation, please create a new account.

Can I reset my password?

Of course, you can! You can reset your password via the “Forget Password” feature. Just simply enter your registered email. We will send you a one-time password to your inbox. You can replace the password after login.

How will DeepWave use my personal information?

DeepWave will only keep necessary information, which may include, but is not limited to your name, ID, password, email address, and logs. Your information security is our priority. The information will not be used for other purposes.
For more information, please visit our privacy policy page: https://dwave.cc/privacy-policy.
Your credit card payment information will be processed through the online transaction service system provided by NewebPay. DeepWave will not obtain or keep your credit card information.

Can I cancel my account?

We are sorry to let you go. But yes, you can. Please send your request to service@dwave.cc. We will take care of the rest. Once the account is deactivated, the balance will be refunded and the non-refundable promotional credit will be invalid.